STORE POLICY


 

Digital Services

We cannot offer refunds for differences in opinion. When you hire us, you choose our education, experience, and taste. We take what we have learned and observed in the market and try to match today's industry standards and customer expectations. There may be instances where you disagree with creative decisions that we make or strategies and ideas that we suggest. We always do what we believe to be best for the businesses we support. At the very least, we hope that what we provide sparks new ideas in your head for how to present your brand to the world.

Apparel

Returns

We do not refund orders for buyer’s remorse. Because items are made on-demand, we cannot accept exchanges for new sizes. A new order, at your expense, would need to be placed for an updated size.

Any claims for misprinted / damaged / defective items must be submitted within 4 weeks after the product has been received. Claims deemed an error on our part are covered at our expense.

Wrong Addresses

If you provide an address that is considered insufficient by the courier, the shipment will be returned to the facility. You will be liable for reshipment costs once an updated address has been confirmed.

Unclaimed Packages

Shipments that go unclaimed are returned to the facility, and you will be liable for the cost of a reshipment.

Orders Lost in the Mail

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order.

Products Damaged in the Mail

Take a photo of the damage right away and email it to hello@onthebrdg.com.